When it comes to sending parcels with a courier service like Hermes, it is important to understand the coverage and compensation options available to you in case of lost or damaged items. Hermes offers compensation cover for most items, but there are certain exclusions that you need to be aware of.
How do I claim for a lost/damaged parcel?
If your parcel is lost or damaged during transit with Hermes, you can file a claim for compensation. To do so, you will need to provide proof of the value of the item, such as a receipt or invoice. You will also need to provide evidence of the damage or loss, such as photos or a description of the condition of the parcel when it was delivered.
Does my international delivery include parcel cover?
Hermes offers parcel cover for international deliveries, but the coverage may vary depending on the destination country. It is important to check the terms and conditions of your delivery to understand what is covered and what is not.
What You Can & Can't Send by Courier
Hermes has a list of prohibited items that cannot be sent through their courier service. Some examples of items that are not covered by compensation include fragile items, perishable goods, and items of high value such as jewelry or electronics. It is important to check this list before sending a parcel to ensure that your items are covered.
Can I buy cover for my parcel?
Hermes offers additional cover for parcels that exceed their standard compensation limits. You can purchase extra cover at the time of booking your delivery to ensure that your items are fully protected in case of loss or damage.
How Do I Claim a Damaged Hermes Parcel?
If your parcel arrives damaged, you should contact Hermes customer service immediately to report the issue. You will need to provide evidence of the damage, such as photos or a description of the condition of the parcel when it was delivered. Hermes will then investigate the claim and provide compensation accordingly.
Taking Hermes To Small Claims Court
If you are unable to resolve a compensation claim with Hermes directly, you may consider taking legal action by filing a claim in small claims court. This can be a lengthy and costly process, so it is important to exhaust all other options before pursuing legal action.
How Do I Claim Compensation With Hermes?
To claim compensation with Hermes, you will need to provide evidence of the value of the item, proof of purchase, and evidence of the damage or loss. You can file a claim online through the Hermes website or contact their customer service for assistance with the claims process.
Sending a Parcel Abroad?
If you are sending a parcel abroad with Hermes, it is important to check the coverage and compensation options available for international deliveries. Different countries may have different regulations and limits for compensation, so it is important to understand the terms and conditions of your delivery before sending your parcel.
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